Refunding A Levy Top-up
To refund a levy top-up from a customer’s account, you must have the transaction number for the original top-up. This can be located either on the bottom of the Customer’s Receipt or via the Electronic Till Roll / Transaction Audit.
To process the refund, from the Point of Sale, select the Levy Top-up button as shown below.
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When you select this option, a menu similar to the one shown below will be displayed.
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Select the amount that the Customer originally topped-up their account with. The following screen will be displayed.
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Swipe the Customer’s Levy/Membership Card (or type in their Address Code and press F3 Accept). The Customer’s Details will be displayed, as in the example below.
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Press F3 Accept to confirm that this is the correct customer and you will be returned to the Point of Sale Transaction window, as shown below.
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At this point select return item and the following screen will be displayed.
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Enter the Transaction Number as previously identified from the Receipt or Electronic Till Roll. Press Enter/CR to continue.
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The transaction will be converted to the negative value, therefore refunding the top-up from the customer’s card.
You can now complete the transaction by selecting the relevant payment method. A receipt will automatically print which should be given to the customer. This will confirm that the money has been removed from their levy balance.
PLEASE NOTE: If the customer has started to use the top-up scheme, it will not allow you to refund all or part of the individual top-up.