Refunding Individual Bookings
To refund an Individual Booking, from the Retail Point of Sale Screen:
Select Bookings. The Booking Screen will now appear. Locate the booking you wish to refund and open the booking as below.
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In the Ar column to the left of the name, double-click on the box which currently has an ‘A’ to view the drop-down box. In this box select the option ‘R’.
In the toolbar at the top of the screen you will see an option F9 – Arrive. When you select this option the refunded charge associated with the booking will be entered into the Point of Sale Screen, as below.
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You can then refund the money by selecting the payment button on the screen or by selecting the applicable payment method on the keyboard.